Ferrari Analogy: Fast Service vs. Good Service
Posted on09 Jul 2012
Tagsspeed, service, relationships, quality service, quality, Ferrari Analogy, entertainment, customer service, assumptions
Comments2
Often we assume fast service is good service; however, we need to challenge constantly this assumption. As I wrote previously, customer service... Read More
Problem-solving Technique: Integrated Assumption
Even though writing down the problem can help us solve it, it’s also a form of defining the problem. Thus, we will... Read More
Regression Analysis: Visualizing Intuition
Posted on01 Mar 2012
Tagstendencies, subconscious, schematics, regression analysis, Intuition White Paper, intuition, feelings, emotions, conscious, cognition
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People often have unrealistic expectations for intuition, sometimes thinking it’s a crystal ball, magic lamp or answer giver. This usually stems from... Read More
Technique: Power of Names in Emails
Posted on06 Feb 2012
Comments2
People’s names are extremely powerful. Every day, opportunities to use names present themselves, but we don’t seize them. Names in emails, even... Read More
Problem Solving Technique: Alter Process
Posted on10 Nov 2011
TagsAram Donigian, Techniques, process management, process, problem solving, objective, negotiation, Jonathan Huges, Jeff Weiss, Harvard Business Review, group, document
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In the November 2010 issue of the Harvard Business Review Jeff Weiss, Aram Donigian, Jonathan Huges discuss in their article “Extreme Negotiations”... Read More
Cooperation vs. Self-interest (Pt 2): Context – The Great Influencer
Posted on29 Sep 2011
Tagsassumptions, behavior, collaboration, compliments, context, cooperation, Cooperation vs Self-interest Series, organizational culture, extrinsic, food, Harvard Business Review, Influence, intrinsic, leadership, Lee Ross, management, money, morale, motivation, Performance, pigeonholing, self-interest, Stanford, taste, Yochai Benkler
Comments1
As we saw with pigeonholing and tasting food, context influences us greatly. This extends to people’s inclinations to collaborate. In support of... Read More
Who’s the Better Problem Solver?
Person A has solved a hundred problems while Person B has only solved five. Who’s the better problem solver? The answer is... Read More
People Easily Make False Confessions
Posted on22 Aug 2011
Tagsprocess, free will, Innocence Project, interrogations, intuition, Jennifer Perillo, John Jay College of Criminal Justice, logic, Maastricht University, people, conscious, reason, Robert Horselenberg, Saul Kassin, subconscious, subjective, technology, The Economist, truth, confession
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When we approach problems too logically and reasonably, we tend to place too much faith in the dominance of consciousness and to... Read More
Rude More Powerful than Respected
People often marvel that more managers don’t use inexpensive morale builders. Of course, many of the same also wonder, “How did that... Read More
Stock Gambling & Poker Investing: Lesson in Skill & Outcomes
Posted on11 Jul 2011
TagsUniversity of Chicago, uncertainty, Thomas Miles, The Economist, stock market, Steve Levitt, skills, poker, investing, intuition, gambling
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The May 21, 2011 edition of The Economist had two articles casting a cloud over the skill inherent in successful stock market... Read More