Placebo Service: Creating Options
Posted on07 Jul 2011
TagsMichael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell, intuition, approaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Kitchens & A Lesson in Problem Solving
Posted on23 Jun 2011
Tagsproblem solving, retailing, The Atlantic, The Joy of Not Cooking, merchandising, advertising, business, business planning, convenience food, cooking, feelings, food, kitchen, marketing, Megan McArdle
Comments0
High-end retailers are expecting us to spend more money on our kitchens even though we are spending less time in them. Why?... Read More
Placebo Management: Impacting Employees’ Beliefs
Posted on13 Jun 2011
Tagsbelief, effectiveness, employees, enthusiasm, management, medical, Performance, placebo, Placebo Management Series, presentation, The Economist
Comments6
The article, “Think Yourself Better,” in the May 21, 2011 edition of The Economist discussed the placebo effect: belief in a medical... Read More
Dealing with Co-workers Who Copy Bosses on Emails
Posted on26 May 2011
Tagsrelationships, question, perspective, management by email, interpretation, employees, co-workers, boss
Comments0
As a result of my post, Dealing with Bosses Who Manage by Email, a reader’s email wanted to know what to do... Read More
Why Employees Lie Even When the Truth is Better
Posted on09 May 2011
Comments2
A labor relations expert emailed me describing a trial in which an employee lied about a previous injury even when the truth... Read More
Change Management – Tactic #4: Repetitiveness
The Hot Spotters, by Atul Gawande in the January 24, 2011 issue of The New Yorker spoke primarily to minimizing medical costs... Read More
Statistical Subjectivity – The Essence of Rankings
Posted on14 Mar 2011
Tagsquantnik, certainty, clarity, emotions, knowledge, Malcolm Gladwell, quantify, rankings, statistical, subjective, The New Yorker, The Order of Things, emotional triggers
Comments4
I ran across a good article by Malcom Gladwell in the February 14 & 21 issue of The New Yorker titled, “The... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
A Blue Heron Instructs on Patience
Posted on25 Oct 2010
Tagswife, temptation, Cuyahoga River, action, approaches, blue heron, business, organizational culture, discipline, ego, fish, intuition, location, patience, positioning, prejudice, problem solving, real estate, reorganization, river
Comments1
We live in an activist business culture, meaning we are biased toward action to solve problems. For instance, reorganizations often occur simply... Read More
Arbitrariness: The Cornerstone of Conditions
Posted on23 Sep 2010
Tagsknowledge, decisions, democracy, emotions, evalute, first, house, Influence, intuition, conditionality, numbers, Personality, perspective, problem solving, question, second, subjective, third, absolute, arbitrariness, assumptions, build
Comments2
Arbitrariness & First, Second, Third Arbitrariness is vital to intuitive problem solving because it’s related to subjectivity which is related to personality... Read More