Improving Customer Service Productivity Through Listening Skills
Posted on07 Oct 2019
Tagsconflict management, customer service, efficiencies, listen, productivity, soft skills, customer service sailing analogy
Comments0
Improving customer service productivity often means looking at operations, management, performance metrics or incentives. If it looks at listening skills, it focuses... Read More
Scoring Your Manager’s Relationship Skills
Posted on26 Mar 2015
Tagssoft skills, team building, relationship building techniques, motivation, management, leadership, Influence, assessments
Comments0
As follow up to 16 Leadership Team Building Activities, here is a related tool that assesses managers’ relationship skills. It does so... Read More
Soft Tissues, Soft Skills, Hard Work
Posted on24 Jul 2014
TagsSoft Tissue-Soft Skills Analogy, analogy collection, hard skills, soft skills, training, body analogy
Comments4
The body has 206 bones. The number of skeleton muscles is in the 639-850 range depending on definition, not including though the... Read More
