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July 3, 2014

The Untold Secret of Best Practices

Posted on03 Jul 2014

TagsJulian Birkinshaw, consensus, best practices, certainty, organizational culture, decision-making process, Downside of Best Practices, Harvard Business Review, London Business School, process, relationships, security

Comments2

Processes trigger our emotions for security, for certainty. All too often processes become the end, not outcomes. Providers of all kinds, from...

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