Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
Change Management – Tactic #1: Pick the Right Moment
Posted on21 Feb 2011
Tagsacquisition, activity, Atul Gawande, change, Change Management Tips Series, crisis, medical, motion, organization, press, sell-off, teachable moment, The Hot Spotters, The New Yorker
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
Solving Problems Using the “Abstract to the Practical” Perspective
Posted on10 Feb 2011
Tagsservice, product, process, problem solving, ideas, details, definitions, abstract to the practical
Comments0
I’ve had a lot of success solving problems by trying to address the challenges of moving an idea from the abstract to... Read More
Problem-solving Technique: Attack Definitions
Posted on02 Dec 2010
Tagsfocus, analogy collection, Castle Wall - Definition Analogy, visualize, vagueness, problem solving, perception, objectivity, intuition, definitions, confusion, castle
Comments3
Writing down the problem was a problem-solving technique I discussed in a previous post. Attacking definitions is another that complements this one.... Read More
The Words “Feel” and “Think” as Tools
Intuitive approaches require the identification of emotional drivers in influencing and problem solving. They generally work better than cognitive approaches because emotional... Read More
