Lesser Known Customer Service Tips From United Incident
Posted on24 Apr 2017
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Most customer service tips focus only on the service delivered to that customer. Yet, how any one customer sees service often has... Read More
Identifying Psychopaths in the Workplace
Posted on06 May 2013
Tagscontrol, emotions, objectivity, Personality, policies, power, procedure, psychopaths, relationships, rules, The Bad Sleep Well, Psychopath in Workplace Series
Comments2
Psychopaths work to amass their power. Emotions are not in the equation. They are immune to those of others, including their own.... Read More
Golfing Analogy: Working with People
Posted on08 Oct 2012
Tagsanalogy, consumer, euphemisms, expectations, golf, Golf Analogy, honesty, Influence, online dating, policies, politics, respect, subconscious, truth, workplace
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People often feel that playing politics in the workplace is something dirty and to be avoided. Well, cleaning house and taking out... Read More
Is Freedom for Everybody?
Posted on27 Dec 2010
Tagsaction, certainty, chaos, Choice, Columbia University, decisions, driving, freedom, Iraq, Mark Lepper, Muslim, policies, procedure, rules, Sheena Iyengar, Stanford, The Economist, thinking process, uncertainty
Comments1
This past month, I conversed with a resident of a Muslim country. He commented on how many of his fellow citizens couldn’t... Read More
