Business Profitability Paradox Revisited
Posted on02 Apr 2012
Tagscustomers, The New Yorker, returns, retailing, Quik Trip, profitability, MIT Sloan School of Management, Mercadona, employees, Trader Joe's, customer service, organizational culture, Costco, business, Zeynop Ton, training
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In the March 26, 2012 edition of The New Yorker, I ran across the article, “The More the Merrier”, which sited the... Read More
