Placebo Service: Creating Options
Posted on07 Jul 2011
TagsMichael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell, intuition, approaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
