Placebo Service: Creating Options
Posted on07 Jul 2011
TagsHarvard Business Review, Ryan W. Buell, quality service, problem solving, people, options, objective, Michael I. Norton, intuition, Influence, feelings, entertainment, emotions, customers, customer service, comedians, approaches
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
