Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsentertainment, Ryan W. Buell, quality service, problem solving, people, options, objective, Michael I. Norton, intuition, Influence, Harvard Business Review, feelings, emotions, customers, customer service, comedians, approaches
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
When Best Technology Isn’t Best
Posted on17 Feb 2011
TagsAir Power on the Cheap, low-cost, jet fighters, humans, Harvard Business Review, customized, cost-benefit, armed drones, alternatives, low-tech, The Economist, technology, returns, options, military
Comments0
Sometimes we become enamored with technology for its own sake, automatically assuming that the most advanced technology delivers the best. Since the... Read More
