Zombies To The Rescue
Posted on07 Apr 2014
Tagsprocedure, music, humans, gladiators, entertainment, employees, computers, process, complacency, Shirley Temple, Great Depression, Romans, workflows, zombies, smart phones, software, predictability, Predictability as Hell Analogy, venting, television, Talent, rules, robots
Comments0
Entertainment often reflects our lives. Sometimes depicting it directly but other times serving to assuage emotions that don’t have an outlet. Just... Read More
Ferrari Analogy: Fast Service vs. Good Service
Posted on09 Jul 2012
Tagsspeed, service, relationships, quality service, quality, Ferrari Analogy, entertainment, customer service, assumptions
Comments2
Often we assume fast service is good service; however, we need to challenge constantly this assumption. As I wrote previously, customer service... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
TagsRyan W. Buell, quality service, approaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
