How to Protect from People Dumping Their Garbage on Us
Posted on02 Feb 2015
Comments3
Constructive criticism is often nothing more than people dumping their garbage on us. It says more about them than it does about... Read More
Computers as Better Listeners
Allowing people to talk reduces anxiety. It’s a form of therapy. Finding patient, disciplined listeners can be tough though. Computers, using artificial... Read More
Secret Keeping Stressful, Telling Inevitable
Posted on17 Jul 2014
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As it turns out, we might be doing harm to those we tell secrets expecting them to keep. In her article, “Why... Read More
The Key to Great Advice is That It Doesn’t Have to Be Right
Posted on10 Jan 2011
Tagsthinking process, talking cure, skills, question, problem solving, math, decisions, conditionality, Challenge, arbitrariness, advisor, Advice Giving
Comments0
A colleague was concerned whether her advice was helping someone. Too many times, we focus on the advice rather than the process... Read More
Managing Complainers At Work By Taking A Positive View
Posted on23 Aug 2010
TagsPerformance, Josuf Breur, venting-wetsuit analogy, Top Gun, The New Yorker, talking cure, Talent, secretary, pressure, Personality, medical, law, Kenny Loggins, hospice, Sigmund Freud, emotions, Danger Zone, Atul Gawande, anxiety
Comments3
Employees complain. In most firms that makes them complainers. That makes problems for managers. The key though is managing complainers at work... Read More
