Advance Work for Positioning Group Interactions
Posted on10 Nov 2014
Tagsadvance teams, advance work, musicians, Leveraging Group Interactions Series, group interactions, warfare, politics, military, conversation techniques, comedians
Comments0
Previously in this series I dealt with the aftermath of group interactions. Here I deal with the advance work. Typically, we think... Read More
Programming People with Big Data
Posted on22 Sep 2014
Tagsemployees, comedians, customer service, procedure, The Economist, KISS Principle, simplification, big data, Six Sigma, Lean Manufacturing, dancers, musicians, athletes
Comments4
Big data allows us to overcome the human tendency to oversimplify. Whereas we focus on one or two big causes to our... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
TagsMichael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell, intuition, approaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
