Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsapproaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Best Service or Best Price: Which Reigns Supreme?
Posted on04 Oct 2010
Tagscompetition, The New Yorker, survey, subjective, status, quality, product, price, premium, market, luxury, James Surowiecki, intuition, emotions, customers, customer service, buying habits, business, branding, assumptions, article, Are You Being Served
Comments0
In the article, “Are You Being Served?”, in the September 6, 2010 issue of The New Yorker, the author James Surowiecki cites... Read More
