Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsentertainment, Ryan W. Buell, quality service, problem solving, people, options, objective, Michael I. Norton, intuition, Influence, Harvard Business Review, feelings, emotions, customers, customer service, comedians, approaches
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Best Service or Best Price: Which Reigns Supreme?
Posted on04 Oct 2010
TagsAre You Being Served, article, assumptions, branding, business, buying habits, competition, customer service, customers, emotions, intuition, James Surowiecki, luxury, market, premium, price, product, quality, status, subjective, survey, The New Yorker
Comments0
In the article, “Are You Being Served?”, in the September 6, 2010 issue of The New Yorker, the author James Surowiecki cites... Read More
