Improving Customer Service Productivity Through Listening Skills
Posted on07 Oct 2019
Tagscustomer service sailing analogy, soft skills, productivity, listen, efficiencies, customer service, conflict management
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Improving customer service productivity often means looking at operations, management, performance metrics or incentives. If it looks at listening skills, it focuses... Read More
Making Teams More Efficient By Setting Interim Goals
Posted on20 May 2019
Tagsgoal setting, decisions, efficiencies, Techniques, University of California Los Angeles, Wired Magazine, team, time management
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Breaking down a problem is a common problem-solving technique. Making teams more efficient has a similar solution. It involves setting interim goals.... Read More
Importance Of Documenting Processes And Procedures For Just One Person
Posted on13 Aug 2018
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The importance of documenting processes and procedures shows up much when firms scale. They need many employees to work as one in... Read More
3 Common Examples of Challenging Assumptions at Work
Posted on16 Jan 2017
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How do you solve problems well? A tip often cited is challenging assumptions. Few say how to do this though. The key... Read More
Workplace Meetings and 3.5 Ways They Are Hell on Earth
Posted on29 Feb 2016
Tagsmeetings, time, productivity, management, leadership, efficiencies, communication, meetings as hell analogy
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Workplace meetings are one of the big three time wasters in business. They hurt productivity. They are more than that though. They... Read More
Dealing with Complexity
Posted on27 Nov 2014
Tagscomplexity, efficiencies, employees, Harvard Business Review, problem solving, quality, VUCA, Nathan Bennett, G. James Lemoine
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When dealing with complexity, simplifying it to the point of unrealism so it’s easier to understand becomes a major danger. As the... Read More
The “Big Three” Time Wasters in Business
Posted on28 Aug 2014
Tagsefficiencies, email, Harvard Business Review, management, McKinsey & Company, technology, The Economist, time, Bloomberg Businessweek, meetings, Bain & Company, documentation
Comments5
The big three time wasters in business are emails, meetings and white tape, companies’ internal bureaucracies. All three aren’t new to most;... Read More
Social Media, Email, Texting (SMET) Addiction
Posted on20 Mar 2014
Tagshappiness, SMET Addiction, loneliness, Bloomberg Businessweek, The Economist, The Atlantic, texting, storytelling, social media, Pollyannaism, Facebook, email, efficiencies, effectiveness, creativity
Comments2
A SMET addiction exists for three reasons. First, it’s extremely hard to resist engaging, and SMET has potentially harmful effects, the second... Read More
Vanilla Phrasing, Vanilla Thinking, Vanilla Ideas
Posted on25 Nov 2013
Tagsstandardization, creativity, definitions, efficiencies, innovation, intelligence, knowledge, phraseology, process, vanilla words, Vanilla Words-Thinking Series
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People often use common words in common ways. The goal is frequently understandable and quick communications. Technical terms, representing complex actions in... Read More
Why Problems Occur (Alert #6): Same over Unique
Posted on29 Aug 2013
Tagschange, creativity, organizational culture, efficiencies, emotions, event, improvement, motivation, problem solving, process, reinventing the wheel, rules, security, standardization, unique, Anatomy of an Event, Why Problems Occur Series, boredom, repetitive strain injury
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Creativity is challenging especially with time pressures. Additionally, depending upon the work culture, motivation might be difficult. Heck, how many times do... Read More
