Building & Leveraging Relationships in Communications
Getting Things Done . . . Effectively
This outline is from an advanced leadership curriculum at which I was a presenter. I delivered it as two three-hour programs. In an introductory email to participants, I sent this outline and links. Before the program, it served as preparation, after as review with participants’ managers.
While I included much other detail besides what is in these links, the outline as is flows very well and contains substantive detail on this topic. Most posts contain links to supporting research. One can read through the posts as ordered below and learn much.
1. Introduction: Relationships as Key
- Culture, Relationships Trump Vision, Strategy, Process
- Toxic Soil Analogy: Good Ideas Planted on Bad Relationships
- 10 Effective Morale Builders That Don’t Cost a Cent
- Management by Email (MBE): Mediocre Relationships
3. Names, Names, Names: Personalize & Personify
- Techniques Leveraging Relationships in Communications
- Technique Personalizing Communications and Conversations
- Remembering & Using Names
- Technique: Power of Names in Emails
- Change Technique: Personification
4. Relationship Building Techniques
5. Importance of Complimenting: Be the Sun
- Positive-Negative Reinforcements: Pluses & Minuses
- Six Expectations
- Strategically Using Compliments in Relationship Building
- Leveraging Compliments in Conversations, A Technique
- Inadequacies of the Generic “Good Job” Compliment
- “You’re Right” Compliment
7. Leveraging in Conversations
8. Applying Techniques in Group Settings, Meetings & Presentations
9. Word Power: Their Subconscious Influence
- Setting the Mood
- Be Careful What You Say
- Guidelines over Rules
- Words “Think” & “Feel” as Tools
- “Money” versus “Time” (Part 2)
- Freedom – Order Duality
10. Summary & Conclusion
