Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
Are You Tapping the Power of Thank You’s?
Posted on30 Dec 2010
Comments1
Thanking employees periodically for doing their jobs generates a superior return on our time. It’s an effective cost-containment technique for our labor... Read More
Shaking Employees’ Hands: Low Tech, Low Cost, High Return
Posted on09 Dec 2010
Tagsdoctor, touching, Thoughts, shaking hands, relationships, patient, morale, initiatives, feelings, executive, employees
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Touching can enhance relationship building. In the workplace, some touching creates problems. However, the handshake is generally acceptable and is an extremely... Read More
Finding Good Sales Managers from Good Sales People
Posted on11 Nov 2010
Tagsanalysis, style, struggle, sales, quality, Personality, patience, management, introspection, experience, employees, adaptability
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We often hear that good sales people don’t make good sales managers. While incorrect, the transition is admittedly difficult. However, few give... Read More
Business Examples of Patience’s Merits
Posted on28 Oct 2010
Tagsaction, American, application, approaches, branding, business, client management software, computers, crisis, organizational culture, employees, example, Expat 21, experience, future, information technology, insight, investment, knowledge, management, management by walking around, marketing, patience, public relations, Rahm Emanuel, reorganization, rules, sales, strategy, tactics, teachable moment, training, urgency, warfare, workplace
Comments1
A question posted by Expat 21 asked for examples of patience in the workplace, especially those demonstrating a contrast between American and... Read More
The Success of Failure and the Failure of Success
Posted on16 Sep 2010
TagsAcademy of Management Journal, anticipatory, decisions, emotions, employees, experience, failure, fear, feelings, flexibility, gain, history, intuition, joy, learn, legitimate, lesson, logic, mistakes, objective, organization, pain, perspective, Peter M. Madsen, planning, profitability, rationale, success, The Economist, Vinit Desai
Comments7
How many times have we heard, “Nothing breeds success like success?” In a study of the orbital launch vehicle industry by Peter... Read More
Follow Up! People Aren’t Light Switches
Posted on30 Aug 2010
Tagsapproaches, business, change, conscious, employees, enforce, follow up, habits, people, Talent, training, Light Switch-Follow Up Analogy
Comments3
Many times people know things, but their actions are different. Follow up is one of those things. For example, they know people... Read More
Passion For The Job And Creativity – 2 Case Studies
Posted on16 Aug 2010
Tagsaptitude, creativity, education, employees, experience, innovation, intelligence, International Center for Studies in Creativity, J. Michael Fox, motivation, passion, skills, Talent
Comments0
I had two opportunities to get feedback on the link between passion for the job and creativity. The director of a very... Read More
Inherent Conflict Between Talent and Large Organizations
Posted on09 Jul 2010
Tagsaction, business, corporate, employees, freedom, Imperial Grunts, military, organization, Personality, Seven Pillars of Wisdom, size, special forces, T.E. Lawrence (Lawrence of Arabia), Talent, technology, The Atlantic
Comments1
An inherent conflict exists between talent and large organizations. They box it in. I first came across this in the landmark book... Read More
How Processes Reduce Need for Talent and Its Cost
A CEO of a 150-employee services company made this astute observation: processes reduce need for talent, and thus, reduce labor costs. This... Read More
