Zombies To The Rescue
Posted on07 Apr 2014
Tagscomputers, employees, entertainment, gladiators, humans, music, procedure, process, robots, rules, Talent, television, venting, Predictability as Hell Analogy, predictability, complacency, software, smart phones, zombies, workflows, Romans, Great Depression, Shirley Temple
Comments0
Entertainment often reflects our lives. Sometimes depicting it directly but other times serving to assuage emotions that don’t have an outlet. Just... Read More
Ferrari Analogy: Fast Service vs. Good Service
Posted on09 Jul 2012
Tagsassumptions, customer service, entertainment, Ferrari Analogy, quality, quality service, relationships, service, speed
Comments2
Often we assume fast service is good service; however, we need to challenge constantly this assumption. As I wrote previously, customer service... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsentertainment, Ryan W. Buell, quality service, problem solving, people, options, objective, Michael I. Norton, intuition, Influence, Harvard Business Review, feelings, emotions, customers, customer service, comedians, approaches
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
