Ferrari Analogy: Fast Service vs. Good Service
Posted on09 Jul 2012
Tagsassumptions, customer service, entertainment, Ferrari Analogy, quality, quality service, relationships, service, speed
Comments2
Often we assume fast service is good service; however, we need to challenge constantly this assumption. As I wrote previously, customer service... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
TagsMichael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell, intuition, approaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
“Who We Are” is Different From “Who We Think We Are”
Posted on14 Feb 2011
TagsChallenge, conscious, crisis, friends, iceberg, market research, outer world, parents, personal world, potential, quality service, subconscious, Thoughts, who we are, who we think we are
Comments0
As I had mentioned in a previous post, who we are (WWA) is different from who we think we are (TWA), an... Read More
