Change Management – Tactic #3: Break Into Small, Simple Steps
The Hot Spotters, by Atul Gawande in the January 24, 2011 issue of The New Yorker spoke primarily to minimizing medical costs... Read More
Statistical Subjectivity – The Essence of Rankings
Posted on14 Mar 2011
Tagscertainty, clarity, emotions, knowledge, Malcolm Gladwell, quantify, quantnik, rankings, statistical, subjective, The New Yorker, The Order of Things, emotional triggers
Comments4
I ran across a good article by Malcom Gladwell in the February 14 & 21 issue of The New Yorker titled, “The... Read More
Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
The Illusion of Free Will
Posted on24 Feb 2011
Comments11
The notion of free will is a byproduct of our conscious, more specifically our ego. It treats emotions as a nuisance which... Read More
Change Management – Tactic #1: Pick the Right Moment
Posted on21 Feb 2011
Tagsacquisition, activity, Atul Gawande, change, Change Management Tips Series, crisis, medical, motion, organization, press, sell-off, teachable moment, The Hot Spotters, The New Yorker
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
The Irrationality of Procrastination
Posted on14 Oct 2010
Tagsaction, Chrisoula Andreou, decisions, emotions, intuition, irrational, logic, Mark D. White, objective, Personality, Piers Steel, procrastination, rationale, reality, scientific, The New Yorker, The Thief of Time, University of Calgary
Comments1
I came across a book review in the October 11, 2010 issue of The New Yorker about The Thief of Time, edited... Read More
Programming Robots to Interact With Extroverts and Introverts
Posted on07 Oct 2010
Tagsassessments, behavior, computers, extrovert, introvert, Maja Mataric, Personality, programming, robots, Robots That Care, The New Yorker, tools, University of Southern California
Comments0
As reported in the November 2, 2009 edition of The New Yorker in the article, Robots That Care, Professor Maja Matarić of... Read More
Best Service or Best Price: Which Reigns Supreme?
Posted on04 Oct 2010
TagsAre You Being Served, article, assumptions, branding, business, buying habits, competition, customer service, customers, emotions, intuition, James Surowiecki, luxury, market, premium, price, product, quality, status, subjective, survey, The New Yorker
Comments0
In the article, “Are You Being Served?”, in the September 6, 2010 issue of The New Yorker, the author James Surowiecki cites... Read More
Managing Complainers At Work By Taking A Positive View
Posted on23 Aug 2010
Tagsanxiety, Atul Gawande, Danger Zone, emotions, Sigmund Freud, hospice, Kenny Loggins, law, medical, Performance, Personality, pressure, secretary, Talent, talking cure, The New Yorker, Top Gun, venting-wetsuit analogy, Josuf Breur
Comments3
Employees complain. In most firms that makes them complainers. That makes problems for managers. The key though is managing complainers at work... Read More
