How to Improve Processes by Tapping Their Emotional Drivers
Posted on19 Oct 2015
Tagscertainty, confidence, power, process management, Scientific American, security, success, emotional triggers, strength
Comments0
Processes drive business. They help us with change management and organizational cultures. When people think of how to improve processes, they often... Read More
The Secret to Making Uncertainty Our Friend
Posted on12 Mar 2015
Tagsdecisions, Predictability as Hell Analogy, uncertainty, J. Michael Fox, innovation, fear, creativity, certainty
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When we do not deal well with uncertainty, we make bad decisions. As an unspecified fear, it stirs anxiety in us. The... Read More
The Four Horsemen of Apocalyptic Decision Making
Posted on25 Aug 2014
Tagsdefinitions, Harvard Business Review, quantify, rationale, uncertainty, urgency, Why Problems Occur Series, emotional triggers, silver bullet, complexity, volatility, ambiguity, VUCA, Nathan Bennett, G. James Lemoine, Four Horsemen, Apocalyptic Decision Making Series, certainty
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The four horsemen of apocalyptic decision making are Volatility, Uncertainty, Complexity and Ambiguity or VUCA for short. Just as customers do when... Read More
The Untold Secret of Best Practices
Processes trigger our emotions for security, for certainty. All too often processes become the end, not outcomes. Providers of all kinds, from... Read More
Computers in Decision Making
Posted on10 Jun 2013
Tagscomputers, certainty, chess, decision-making process, decisions, Harvard Business Review, information, information technology, poker, uncertainty, Garry Kasparov, Deep Blue, Go, Matthias Seifert, Allègre Hadida
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Chess is a relatively easy decision-making task for computers. Thus, historically, the defeat of Garry Kasparov by Deep Blue was inconsequential when... Read More
Leadership as a Dependent of Conditions
Posted on23 May 2013
Tagscontrol, Warren Buffett, Nitin Nohria, Claudio Fernández-Aráoz, fundamental attribution error, Target Corporation, J.C. Penney, Ron Johnson, training, The New Yorker, Talent, success, security, leadership, James Surowiecki, Harvard Business Review, conditionality, certainty, Boris Groysberg
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If we awoke one day with amnesia with life totally scrambled, would we have the same leaders? In his article, “The Turnaround... Read More
Confidence as a Psychological Weapon of Leadership
Posted on02 May 2013
Tagscertainty, confidence, facts, honesty, Influence, interpretation, leadership, logic, message, power, psychology, subconscious, trust, uncertainty, martyrs
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Confidence frequently indicates incompetence. However, leadership often requires confidence. Since people often fear uncertainty, they naturally gravitate to people who provide certainty,... Read More
Directing People Lays Groundwork for Resistance to Change
Posted on06 Jun 2011
Tagscertainty, change, change management, child, Cognition Journal, creativity, discovery, Elizabeth Bonawitz, exploration, management, Patrick Shafto, procedure, process management, The Economist, thinking process, trial and error, uncertainty, University of California Berkeley, University of Louisville
Comments1
The article, Now You Know, in the May 28, 2011 edition of The Economist discussed a study published in Cognition by Elizabeth... Read More
Statistical Subjectivity – The Essence of Rankings
Posted on14 Mar 2011
Tagsquantnik, certainty, clarity, emotions, knowledge, Malcolm Gladwell, quantify, rankings, statistical, subjective, The New Yorker, The Order of Things, emotional triggers
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I ran across a good article by Malcom Gladwell in the February 14 & 21 issue of The New Yorker titled, “The... Read More
Is Freedom for Everybody?
Posted on27 Dec 2010
TagsMuslim, certainty, chaos, Choice, Columbia University, decisions, driving, freedom, Iraq, Mark Lepper, action, policies, procedure, rules, Sheena Iyengar, Stanford, The Economist, thinking process, uncertainty
Comments1
This past month, I conversed with a resident of a Muslim country. He commented on how many of his fellow citizens couldn’t... Read More
