Four Major Objections to Change
Posted on13 Aug 2012
Tagstraining, teachable moment, resistance to change, relationships, prioritization, patience, management by walking around, fear, change management, change
Comments4
When we encourage people to adopt change, we must anticipate and prepare to overcome four major objections with each person: No Good:... Read More
Train Brain to See Smaller Parts, Solve Problems Better
Posted on03 May 2012
Tags12 Most, Battle of Pydna, connotations, definitions, intelligence, Macedonian, problem solving, Roman, Techniques, Thoughts, training
Comments0
A common way to tackle problems is to break them down into small parts. How do we train brain to see smaller... Read More
Business Profitability Paradox Revisited
Posted on02 Apr 2012
Tagsbusiness, Costco, organizational culture, customer service, customers, employees, Mercadona, MIT Sloan School of Management, profitability, Quik Trip, retailing, returns, The New Yorker, Trader Joe's, training, Zeynop Ton
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In the March 26, 2012 edition of The New Yorker, I ran across the article, “The More the Merrier”, which sited the... Read More
Positive-Negative Reinforcements: Pluses and Minuses
It’s generally easier to understand what positive and negative reinforcements are than it is to understand their advantages and disadvantages. Trade offs... Read More
Bridges, Muscles and Crises
Posted on17 Oct 2011
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In problem solving, seeing the connection among disparate things helps. Recently, I drove home on a road that runs along a creek.... Read More
Who’s the Better Problem Solver?
Person A has solved a hundred problems while Person B has only solved five. Who’s the better problem solver? The answer is... Read More
Change Management – Tactic #5: Request Demonstration
Posted on14 Apr 2011
TagsAtul Gawande, change, change management, Change Management Tips Series, prioritization, teach, teachable moment, The Hot Spotters, The New Yorker, time, training
Comments0
The Hot Spotters, by Atul Gawande in the January 24, 2011 issue of The New Yorker spoke primarily to minimizing medical costs... Read More
Change Management – Tactic #3: Break Into Small, Simple Steps
The Hot Spotters, by Atul Gawande in the January 24, 2011 issue of The New Yorker spoke primarily to minimizing medical costs... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagscognition, assumptions, approaches, action, cognitive bias, training, Techniques, reprimand, problem solving, management, intuition, Influence, employees, emotions
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
Business Examples of Patience’s Merits
Posted on28 Oct 2010
Tagsaction, American, application, approaches, branding, business, client management software, computers, crisis, organizational culture, employees, example, Expat 21, experience, future, information technology, insight, investment, knowledge, management, management by walking around, marketing, patience, public relations, Rahm Emanuel, reorganization, rules, sales, strategy, tactics, teachable moment, training, urgency, warfare, workplace
Comments1
A question posted by Expat 21 asked for examples of patience in the workplace, especially those demonstrating a contrast between American and... Read More
