Emotionally Intelligent Computers Will Help Us How?
Posted on05 Feb 2015
Tagscomputers, organizational culture, customers, emotional intelligence, emotions, internet, leadership, retailing, technology, The New Yorker, training, emotional triggers, big data, clickbait, Elizabeth Dwoskin, Evelyn Rusli, facial recognition software, Meghan Neal, Motherboard, Raffi Khatchadourian, Wall Street Journal
Comments4
As we make computers more human, we learn more about us. This has already changed how we see our skills, talents and... Read More
Customers Are #2
Posted on21 Jul 2014
Tagsorganizational culture, customers, employees, marketing, subconscious, emotional triggers, Centier Bank, Indiana, Indiana Bankers Association, Hoosier Banker
Comments0
Eighty percent of companies seem to emphasize the classic, “Customers are #1,” mantra. Far fewer emphasize an employee-centric one, “Employees are #1.”... Read More
Business Profitability Paradox Revisited
Posted on02 Apr 2012
Tagsbusiness, Costco, organizational culture, customer service, customers, employees, Mercadona, MIT Sloan School of Management, profitability, Quik Trip, retailing, returns, The New Yorker, Trader Joe's, training, Zeynop Ton
Comments0
In the March 26, 2012 edition of The New Yorker, I ran across the article, “The More the Merrier”, which sited the... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsapproaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Best Service or Best Price: Which Reigns Supreme?
Posted on04 Oct 2010
Tagsprice, product, quality, status, subjective, survey, The New Yorker, premium, assumptions, Are You Being Served, article, branding, business, buying habits, competition, customer service, customers, emotions, intuition, James Surowiecki, luxury, market
Comments0
In the article, “Are You Being Served?”, in the September 6, 2010 issue of The New Yorker, the author James Surowiecki cites... Read More
Source of Greatest Resistance to Technology in the Workplace
Posted on27 Jun 2010
Tagsmindset, The Economist, technology, strategy, skills, sales, relationships, process, perspective, organization, military, management, intuition, Influence, Dean Kamen, customers, attitude
Comments0
The source of greatest resistance to technology in the workplace is mindset. It shows up as applying technology in old ways. It’s... Read More
