Cars And Personality Types, Case Study On What Possessions Tell Us
People’s possessions tell us much about them. For instance, there’s a link between cars and personality types. Yes, not all own cars.... Read More
Worst Listening Problems In Organizations Existing With Leaders
Posted on25 May 2020
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Research shows that people become worse at listening as they move up in an organization. That means the worst listening problems are... Read More
Improving Customer Service Productivity Through Listening Skills
Posted on07 Oct 2019
Tagsconflict management, customer service, efficiencies, listen, productivity, soft skills, customer service sailing analogy
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Improving customer service productivity often means looking at operations, management, performance metrics or incentives. If it looks at listening skills, it focuses... Read More
Learning To Say No At Work As A Vital Success Skill
Posted on25 Feb 2019
Tagshonesty, decisions, listen, management, motivation, success, Twitter, vagueness, politeness, indecisiveness
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Legacy17, via their Twitter page, referred a chain of tweets about learning to say no at work. Twenty people were in the... Read More
Assessing Personalities From Music People Like To Hear
Assessing personalities from music gives great insights into others. It’s very personal. It’s very complex too. Science does not even know why... Read More
Another Two Morale Builders for Employees That Don’t Cost a Cent
Posted on08 Aug 2016
Tagscompliments, employees, leadership, listen, management, morale, relationship building techniques
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When employees feel good about themselves and their companies, their work dramatically improves. Morale builders for employees do just that. Bonuses, awards... Read More
Assess Personality Traits with this Listening Game
Posted on07 Dec 2015
Tagsprojection, identification, Real-time Personality Assessment Series, Real-time personality assessment, listen
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Whether a change management consultant, a leader or an employee, having the ability to assess personality traits is key to navigating organizational... Read More
Computers as Better Listeners
Allowing people to talk reduces anxiety. It’s a form of therapy. Finding patient, disciplined listeners can be tough though. Computers, using artificial... Read More
Venting, Wetsuit Analogy
Posted on17 Apr 2014
Tagsconflict, conflict management, dissent, diversity, listen, management, relationships, Talent, venting, venting-wetsuit analogy, analogy collection
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Venting is critical to a healthy culture. Unfortunately, we often characterize venting as “negativity,” “resisting change,” “not a team player,” “not with... Read More
Leverage Relationships in Conversations, A Technique (Pt 3)
In Parts #1 and #2, we explored the technique by revising and elaborating upon a single sentence: Our new business model helps... Read More
