Seeing People’s Illusions As Lies Creating Needless Conflict
Posted on02 Dec 2019
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Lies upset people. They start conflicts. When people hear blatant untruths, defenses kick in. They jump to the quick and say they’re... Read More
Lesser Known Customer Service Tips From United Incident
Posted on24 Apr 2017
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Most customer service tips focus only on the service delivered to that customer. Yet, how any one customer sees service often has... Read More
How Stereotyping Happens So Naturally For People
Posted on11 Apr 2016
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How stereotyping happens so naturally for people is that their minds do not like “nothing.” Thus, minds fill it with something. It... Read More
4 Leadership Lessons from Donald Trump Phenomenon
Posted on17 Aug 2015
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Donald Trump is a leader. Like it or not. He challenges politics. He challenges leadership too. What does the Donald Trump phenomenon... Read More
Better Bedside Manner, Lower Malpractice Risk
Posted on21 Aug 2014
Tagsmedical, perception, placebo, Placebo Management Series, power behind beliefs, social skills, Time Magazine, Laura Blue, medical malpractice, bedside manner
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Three attorneys specializing in medical malpractice attested to me that better bedside manner lowers malpractice risk. One even claimed that he could... Read More
Relating To Powerful People, The Gender Difference
Despite laws and education to the contrary, generally speaking, men and women bring different talents to the workplace. They bring different biases... Read More
Leadership, The Secret (Pt 3): Leader as Actor
Posted on05 Dec 2013
Tagsgrapevine, honesty, hubris, leadership, perception, The Economist, training, authenticity, Leadership - The Secret Series, complexes, leader as actor
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No matter how authentic the leader, people will perceive that authenticity in the way they want. Thus, our authenticity will have many... Read More
Leadership, The Secret
Leadership is an affect, thus leadership’s secret is about what goes on in the hearts and minds of the group’s members. It’s... Read More
Increasing Value, Power of Stories
Posted on12 Sep 2013
Tagsbranding, food, perception, power, quantify, restaurant, storytelling, The Atlantic, values, alcohol, Bloomberg Businessweek, Graeme Wood, Antiques Roadshow, David Sax, Paul Pax, anthropology
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When you go to your next party in which people bring food, alcohol or other contributions, listen for their stories around how... Read More
Vanity Sizing in Fashion, A Lesson In Statistical Abuse
Posted on10 May 2012
TagsChallenge, defintions, fashion, glass, ignorance, numbers, perception, problem solving, statistics, The Economist, vanity sizing
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How we position things greatly influences the outcome. In the April 7, 2012 edition of The Economist the article, “Dressing Up,” uncovers... Read More