Reducing Emails Excellent Leadership
Posted on08 Dec 2014
Tagsemail, Harvard Business Review, management by email, relationships, rewards, security, team building, time, emotional triggers, Chris Brown, Andrew Killick, Karen Renaud, Dripping Shower Analogy
Comments8
Emails are one of the three biggest time wasters in business. Reducing emails though is simple and cheap. It begins and ends... Read More
Computers as Better Listeners
Allowing people to talk reduces anxiety. It’s a form of therapy. Finding patient, disciplined listeners can be tough though. Computers, using artificial... Read More
Leveraging Group Interactions Afterwards
Posted on23 Oct 2014
Tagscompliments, intrinsic, relationship building techniques, Talent, group interactions, Leveraging Group Interactions Series
Comments0
In this series, I’ve detailed techniques for leveraging group interactions from a relational perspective. This does not stop though once the interaction... Read More
Programming People with Big Data
Posted on22 Sep 2014
TagsKISS Principle, athletes, musicians, dancers, Lean Manufacturing, Six Sigma, big data, simplification, The Economist, procedure, employees, customer service, comedians
Comments4
Big data allows us to overcome the human tendency to oversimplify. Whereas we focus on one or two big causes to our... Read More
Better Bedside Manner, Lower Malpractice Risk
Posted on21 Aug 2014
Tagsplacebo, bedside manner, medical malpractice, Laura Blue, Time Magazine, social skills, power behind beliefs, Placebo Management Series, perception, medical
Comments0
Three attorneys specializing in medical malpractice attested to me that better bedside manner lowers malpractice risk. One even claimed that he could... Read More
Politeness as Dishonesty
Politeness softens the edge on our feelings but does so at the cost of cutting a good understanding of where we stand.... Read More
Power in Acknowledging Others
Posted on01 May 2014
Tagsrelationship building techniques, engagement, children, Hart & Risely Study, public speaking, Meaningful Differences, Todd Risley, Betty Hart, using names, University of Kansas, The Economist, relationships, management, intelligence, employees, conversation techniques, change management, acknowledgement
Comments4
An executive reviews observations about an employee with a manager and concludes, “Tom, you need to support him by doing X, Y... Read More
Leverage Relationships in Conversations, A Technique (Pt 3)
In Parts #1 and #2, we explored the technique by revising and elaborating upon a single sentence: Our new business model helps... Read More
Leverage Relationships in Conversations, A Technique (Pt 1)
This post follows up the previous one in this series regarding the leveraging of compliments in conversations. There, the focus was on... Read More
Technique Personalizing Communications and Conversations
Objectivity is prized in business; however, it comes at the cost of personalization. For instance, One HR Director seeing the paradox said... Read More
