Conflict Resolution in the Workplace without Making Office Politics Worse
Conflict resolution in the workplace is often about how to deal with office politics as a manager. Managers can head off many... Read More
Question to Avoid When Resolving Problems
Posted on08 May 2014
Tagsorganizational culture, conflict management, creativity, customer service, employees, innovation, management, problem solving, questioning techniques
Comments0
Once upon a time long ago, I was helping a department. Asking my questions as to how things got done, employees tended... Read More
Venting, Wetsuit Analogy
Posted on17 Apr 2014
Tagsconflict, conflict management, dissent, diversity, listen, management, relationships, Talent, venting, venting-wetsuit analogy, analogy collection
Comments2
Venting is critical to a healthy culture. Unfortunately, we often characterize venting as “negativity,” “resisting change,” “not a team player,” “not with... Read More
Why Problems Occur (Alert #3): Majority over Minority
When problems occur or when trying to anticipate them, the third alert I heed is when the majority prevails over the minority.... Read More
Lightning-rod Employee (Scapegoat)
Early on in my career, I witnessed a manager’s termination for the incompetence of her boss. The strategy he outlined for her... Read More
Creative Innovation (Pt 7): Conflict
While we’ve discussed the benefit of dissenters and disruptive personalities with respective to creativity and innovation, I’ve implied conflict but have not... Read More
Manager – Employee Relationship: “Acid Test” Question
Posted on26 Jul 2012
Tagsacknowledgement, closed questions, conflict management, employees, honesty, management, open-ended questions, question, questioning techniques, relationships, summarize, trust, truth
Comments2
Even though we tend to focus on employees complaining about their managers, they do compliment them too. However, one employee over fifteen... Read More
Reflection Tip to Build Strong Relationships in Conversations
We often don’t learn the value of listening techniques in building relationships. Consequently, people might not realize we are listening; the reflection... Read More
Toxic Soil Analogy: Good Ideas Planted on Bad Relationships
Posted on23 Apr 2012
Tagsemployees, strategy, relationships, rationale, perception, minds, management, leadership, ideas, heartfelt, facts, Toxic Soil Analogy, emotions, diversity, organizational culture, conflict management, conflict, cognitive bias, analogy, vision
Comments7
Imagine soil so toxic that nothing will grow. No matter how good our seeds, our farming techniques and the weather are; nothing... Read More
Relationship Building Technique #4: Acknowledgement
We often do not learn the value of listening techniques in building relationships. This happens when we listen but people do not... Read More
