Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsapproaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Labels Influence Our Evaluation of Content
Posted on25 Apr 2011
Tagssecurity, Influence, knockoffs, labels, manufacturers, Marijn Meijers, Netherlands, packaging, politics, presentation, Rob Nelissen, ideas, status, subconscious, subjective, symbolism, Talent, The Economist, Tilburg University, trust, art, clothes, content, flag, I've Got You Labelled
Comments0
Designer labels encourage us not only to believe that the wearer has status but also trustworthiness, talent and many other positive attributes.... Read More
Leadership vs. Management: The Difference (Part V)
In a comment about Leadership vs. Management: The Difference (Part III), the commenter described a situation in which she felt certain managers... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
Leadership vs. Management: The Difference (Part II)
I continue to receive a steady stream of visits to my original post on this topic, so here’s a follow up. As... Read More
Some People Have the Influence of Trees
Posted on27 Jan 2011
Tagsattorney, baseball, better, business planning, business retreats, emotions, fathers, Influence, mothers, motivation, planning, practical, rationale, trees
Comments0
When we enact our plans, influence plays a key role in leading our teams. Too often though we mistake control for influence.... Read More
Tunisia’s Lessons for Business Leaders
Posted on24 Jan 2011
Comments0
Many leadership models give the leader almost divine characteristics or minimally the best humanity can offer within a business context. These models... Read More
People Follow Leaders Not Facts
Posted on20 Jan 2011
Tagsauthority, convenience food, Edward Bernays, facts, Influence, intuition, mass psychology, public relations, relationships, Rise of the Image Men, The Economist
Comments0
Intuitive approaches rely upon relationships. They work because relationships are more powerful than any other force when it comes to influencing, including... Read More
Beauty as Power
Posted on08 Nov 2010
TagsA Beautiful Mind, action, approaches, Battle of Little Big Horn, beauty, Beauty as Power Series, blue heron, car, feminine, force, General George Custer, Influence, intangibles, intuition, magnet, patience, power, problem solving, superficial, trap
Comments2
Looking at beauty as power is important in understanding and appreciating intuitive approaches because it dramatically expands the influences and solutions we... Read More