Change of Personality or Change of Perspective?
Posted on02 Oct 2014
TagsFrame Changing Analogy, Pavlovian conditioning, perspective, Personality, organizational culture, change, behavior
Comments0
We easily think of our personalities as being a uniform whole. The idea of aspects of our personalities hiding, even for decades... Read More
Initiating Questions and Comments in Group Interactions
Questions and comments in group interactions attack the relational challenges these interactions create. They can occur at any time during the interaction,... Read More
Attacking Relational Challenges in Group Interactions
When tapping group interactions to mold relationships and culture, the relational challenges center on groups naturally constraining individual expression. We frequently experience... Read More
Customers Are #2
Posted on21 Jul 2014
Tagsorganizational culture, customers, employees, marketing, subconscious, emotional triggers, Centier Bank, Indiana, Indiana Bankers Association, Hoosier Banker
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Eighty percent of companies seem to emphasize the classic, “Customers are #1,” mantra. Far fewer emphasize an employee-centric one, “Employees are #1.”... Read More
Group Interactions, the Two Types and Their Ratio
All group interactions (GI) are a blend of two types. The difference between the two is the amount of interaction between the... Read More
The Untold Secret of Best Practices
Processes trigger our emotions for security, for certainty. All too often processes become the end, not outcomes. Providers of all kinds, from... Read More
Group Interactions, Molding Relationships and Culture
Most times, we see group interactions (GI) as convenient communication tools. Typically, they appear as meetings, training sessions and other events. Except... Read More
People Who Feel What Others Are Feeling
Posted on15 May 2014
Tagsemotions, team intelligence, team building, sensitive people, self-interest, Performance, feelings, empathy, organizational culture, cooperation, brain
Comments3
Sensitivity can produce performance challenges. It’s difficult for people to understand this sensitivity when coaching through these challenges. An especially challenging group... Read More
Question to Avoid When Resolving Problems
Posted on08 May 2014
Tagsorganizational culture, questioning techniques, problem solving, management, innovation, employees, customer service, creativity, conflict management
Comments0
Once upon a time long ago, I was helping a department. Asking my questions as to how things got done, employees tended... Read More
Self-Regulated Psychopath, Implications for Emotional Intelligence (Pt 2)
Posted on05 May 2014
Tagsconflict, organizational culture, Daniel Goleman, diversity, emotional intelligence, emotions, empathy, intelligence, psychopaths, sensitive people
Comments6
Previously, I recommended revisiting Emotional Intelligence (EI) as proposed by advocates of Daniel Goleman. That centered on empathy. This is on self-regulation,... Read More
