3 Common Examples of Challenging Assumptions at Work
Posted on16 Jan 2017
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How do you solve problems well? A tip often cited is challenging assumptions. Few say how to do this though. The key... Read More
Practicing Safe Science
Journalism has a persistent bias for the new and exciting. They sell in pop culture, and as it turns out, they sell... Read More
Stories as Inhibitors of Change, Innovation
Posted on11 Mar 2013
Tagsopinions, change, change management, dissent, facts, history, ideas, Influence, innovation, Northwestern University, adaptability, question, rationale, storytelling, The New Yorker, thinking process, think outside the box, George Packer, Dan McAdams
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Stories galvanize people, helping them to learn, to coalesce around ideas. If we look at this galvanization as solidification, we can also... Read More
Manager – Employee Relationship: “Acid Test” Question
Posted on26 Jul 2012
Tagsacknowledgement, closed questions, conflict management, employees, honesty, management, open-ended questions, question, questioning techniques, relationships, summarize, trust, truth
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Even though we tend to focus on employees complaining about their managers, they do compliment them too. However, one employee over fifteen... Read More
Relationship Building Technique #5: Encouragement
Posted on19 Mar 2012
Tagsacknowledgement, closed questions, conversation, conversation techniques, emotions, encourage, feelings, impression, listen, open-ended questions, perspective, phraseology, question, relationship building techniques, Relationship Building Techniques Series, relationships, Techniques, Thoughts, words
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We often think listening builds relationships. Many times this does not happen though. This is very true when we listen but people... Read More
Need a Breakthrough? Delegate Upward
Posted on15 Mar 2012
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A manager requested my advice about moving a stalled initiative forward. Nothing seemed to move from the meetings with her. After sharing... Read More
Relationship Building Technique #4: Acknowledgement
We often do not learn the value of listening techniques in building relationships. This happens when we listen but people do not... Read More
Relationship Building Technique #2: Closed Questions
We often don’t learn the value of listening techniques in building relationships. Consequently, people might not realize we are listening; this needs... Read More
Relationship Building Technique #1: Open-ended Questions
When learning listening techniques, we often don’t learn their value in building relationships. As a result, we might be listening, but the... Read More
Dealing with Co-workers Who Copy Bosses on Emails
Posted on26 May 2011
Tagsrelationships, question, perspective, management by email, interpretation, employees, co-workers, boss
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As a result of my post, Dealing with Bosses Who Manage by Email, a reader’s email wanted to know what to do... Read More
