Creative Innovation (Pt 6): People Mix
In previous posts of this series, I covered accepting disruptive personalities, allowing spontaneity and creating conditions for interactions. Underlying these are people.... Read More
Four Major Objections to Change
Posted on13 Aug 2012
Tagstraining, teachable moment, resistance to change, relationships, prioritization, patience, management by walking around, fear, change management, change
Comments4
When we encourage people to adopt change, we must anticipate and prepare to overcome four major objections with each person: No Good:... Read More
Manager – Employee Relationship: “Acid Test” Question
Posted on26 Jul 2012
Tagsopen-ended questions, acknowledgement, closed questions, conflict management, employees, honesty, management, question, questioning techniques, relationships, summarize, trust, truth
Comments2
Even though we tend to focus on employees complaining about their managers, they do compliment them too. However, one employee over fifteen... Read More
How Work Pressure and Fear Affect Innovation
It is simple. Employees who feel pressure and fear are less creative and innovative. Daniel Gilbert in “The Science Behind the Smile”... Read More
Education Bias (Pt 3): Leadership Over Knowledge
An education bias overlooks the profound impact of feelings, emotions and intuition on thinking in choice. Leadership is the most poignant example.... Read More
Lying About Honesty
We like to believe we’re honest. However, who we are is often quite different from who we think we are; thus, we... Read More
Ferrari Analogy: Fast Service vs. Good Service
Posted on09 Jul 2012
Tagsservice, speed, relationships, assumptions, customer service, entertainment, Ferrari Analogy, quality, quality service
Comments2
Often we assume fast service is good service; however, we need to challenge constantly this assumption. As I wrote previously, customer service... Read More
Why More Information And Education Don’t Solve Problems
More information and education often don’t solve problems alone. Yet, people often think they do. It’s common. It shows up whenever one... Read More
Setting The Mood For Change As A Change Management Tactic
An owner of a top-flight commercial painting company once said to me, “Mike, prepping the surface is 90% of the paint job.”... Read More
Is Happiness No Big Thing Really?
Posted on11 Jun 2012
TagsCharlotte Fritz, compliments, Daniel Gilbert, Gardiner Morse, happiness, Harvard Business Review, relationships, social skills
Comments4
How many times have people said, “Oh, if this would just happen, I would be so happy!” or “I would be happy... Read More
