Be a Better Conversationalist Overnight with Refer-Back Tip
Posted on17 Mar 2011
Tagscomputers, conversation, conversation techniques, listen, questioning techniques, Refer Back Technique, relationships, transition statement
Comments3
This is a sequel to my previous post. That tip was about asking questions. This tip is called Refer Back. It too... Read More
Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
Everyone’s a People Person until People are the Problem
Posted on03 Mar 2011
Tagspeople, socializing, working a crowd, team building, security, relationships, problem solving, organization, management, extrovert, emotional intelligence
Comments0
Getting things done on any kind of group level begins with people. Those who relate well to people can help here. Are... Read More
Leadership vs. Management: The Difference (Part II)
I continue to receive a steady stream of visits to my original post on this topic, so here’s a follow up. As... Read More
People Follow Leaders Not Facts
Posted on20 Jan 2011
TagsThe Economist, Rise of the Image Men, relationships, public relations, mass psychology, intuition, Influence, facts, Edward Bernays, convenience food, authority
Comments0
Intuitive approaches rely upon relationships. They work because relationships are more powerful than any other force when it comes to influencing, including... Read More
How to Become a Good or Better Conversationalist Overnight
Posted on03 Jan 2011
Tagscommunication, conversation techniques, conversationalist, questioning techniques, relationships, social skills
Comments2
Clients sometimes have me help their employees with social skills. This is often in helping them become better conversationalists. They tend to... Read More
Tell People You Enjoy Working With Them
Posted on23 Dec 2010
Tagsenjoy working with you, Personality, leadership, Job, holiday season, get to the point, friends, families, enjoyment, relationships, compliments, clients, beat around the bush, Techniques, sales
Comments1
I was recently advising a sales rep on one of her major clients when I asked midway through our conversation, “So, Kathy,... Read More
Shaking Employees’ Hands: Low Tech, Low Cost, High Return
Posted on09 Dec 2010
Tagsdoctor, touching, Thoughts, shaking hands, relationships, patient, morale, initiatives, feelings, executive, employees
Comments4
Touching can enhance relationship building. In the workplace, some touching creates problems. However, the handshake is generally acceptable and is an extremely... Read More
Strategically Using Compliments in Relationship Building
Posted on18 Nov 2010
TagsStrategic Complimenting Series, values, Talent, sensitivity, relationships, intrinsic, extrinsic, compliments
Comments3
Compliments are an extremely effective way to build morale and relationships. However, they are not as easy to employ as one might... Read More
Play Politics or Risk Your Job
Posted on04 Nov 2010
TagsPerformance, co-workers, confidence, drive, feelings, good job, interpersonal, Jeffrey Pfeffer, Job, Paths to Power, boss, politics, power, rationale, relationships, risk, Schumpeter, The Economist, The Will to Power, bank
Comments4
Once, a woman who had just joined a bank wanted to meet with me since I had experience working at a bank.... Read More
