cognitive dissonance

…That although our growth required us to put together [some] HR basics, we did not want to change the culture of our business by adding bureaucracy and rigidity. . . Perhaps the most unique and valuable thing Mike brings to our company is his ability and willingness to handle the toughest people problems. Mike has brought individualized help and resolution for problems ranging from substance abuse, anger management, personality differences, poor inter-personal skills, and many more. Mike’s solutions can result in an employee exiting our business, or, more often in the company retaining a talented employee who simply needed help getting over one “weak spot”.