Strategic Complimenting (Pt 2): Six Expectations
Linda Hill and Kent Lineback write in their April 5, 2011 HBR Blog Network post, “Why Does Criticism Seem More Effective than... Read More
Apologies & Our Personality Differences
Posted on28 Nov 2011
TagsAndrew Howell, self-esteem, Scientific American, Personality, money, Lauren Friedman, humans, Grant MacEwan University, compliments, compassion, apologize
Comments0
We know each of us is different; however, the degree of difference is clearly underestimated. We experience this whenever we exclaim we... Read More
Want to Motivate? Beware of What You Say
Posted on21 Nov 2011
TagsInfluence, food, employees, constructive criticism, compliments, anchoring, leadership, word choice, Tori Rodriguez, Scientific American, phraseology, motivation, management
Comments2
So, the boss walks in and harshly reprimands an employee. Unknowingly, she probably just shot his productivity down for the day. A... Read More
Cooperation vs. Self-interest (Pt 4): Intrinsic Rewards
Intrinsic rewards are important aspects of creating a cooperative work culture. However, such rewards are difficult to understand and teach. Moreover, many,... Read More
Cooperation vs. Self-interest (Pt 2): Context – The Great Influencer
Posted on29 Sep 2011
Tagsassumptions, behavior, collaboration, compliments, context, cooperation, Cooperation vs Self-interest Series, organizational culture, extrinsic, food, Harvard Business Review, Influence, intrinsic, leadership, Lee Ross, management, money, morale, motivation, Performance, pigeonholing, self-interest, Stanford, taste, Yochai Benkler
Comments1
As we saw with pigeonholing and tasting food, context influences us greatly. This extends to people’s inclinations to collaborate. In support of... Read More
Nurturing Positive Feelings Dramatically Improves Employee Performance
Posted on30 May 2011
Tagsnurture, University of Cologne, Top Gun, Tom Cruise, supersititions, psychology, Psychological Science, positive, Placebo Management Series, Performance, movies, Maverick, Lysann Damisch, Harvard Business Review, employees, emotions, discipline, confidence, compliments
Comments1
Nurturing positive feelings inside employees improves their performance. I read two articles that support this. One deals with the positive feelings from... Read More
Complimenting with These Two Words is Powerful
Posted on31 Mar 2011
TagsAnimal House, Bluto, relationships, team, Strategic Complimenting Series, validation, Thoughts, social skills, phraseology, networking, leadership, John Belushi, happiness, organizational culture, compliments
Comments2
Complimenting is critical to our success. There are many ways to do it. Some ways are better than others. Complimenting is critical... Read More
Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
Comments0
Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
Tell People You Enjoy Working With Them
Posted on23 Dec 2010
Tagsenjoyment, Techniques, sales, relationships, Personality, leadership, Job, holiday season, get to the point, friends, families, enjoy working with you, compliments, clients, beat around the bush
Comments1
I was recently advising a sales rep on one of her major clients when I asked midway through our conversation, “So, Kathy,... Read More
Inadequacies of the Generic “Good Job” Compliment
Posted on29 Nov 2010
Tagsrecognition, Strategic Complimenting Series, reading, promotion, Performance, peer pressure, money, intrinsic, good job, extrinsic, evaluator, compliments, child
Comments6
A commenter inquired why the “good job” compliment isn’t intrinsic since “doing that good job comes from inside a person (an experience,... Read More
