Relationship Building: Insincerity & Personality Differences
Posted on08 Mar 2012
Tagsacknowledgement, conversation techniques, impression, listen, perception, relationship building techniques, relationships, sensitive people, sensitivity, sincerity, subjective, Techniques
Comments0
In response to my post, “Relationship Building Technique #4: Acknowledgement,” a reader emailed the following observation: I often find this is a... Read More
Relationship Building Technique #4: Acknowledgement
We often do not learn the value of listening techniques in building relationships. This happens when we listen but people do not... Read More
Culture, Relationships Trump Vision, Strategy, Process
Businesses spend much money on developing their visions, strategies and processes; however, they spend relatively little on culture, which trumps all of... Read More
Relationship Building Technique #3: Pause
Posted on13 Feb 2012
Tagsconflict management, conversation techniques, emotions, feelings, gestures, listen, negative, pause, perspective, quiet, Relationship Building Techniques Series, relationships, Techniques, Thoughts
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We often don’t learn the value of listening techniques in building relationships. Consequently, people might not realize we are listening; this needs... Read More
Relationship Building Technique #2: Closed Questions
We often don’t learn the value of listening techniques in building relationships. Consequently, people might not realize we are listening; this needs... Read More
Change Technique: Personification
Posted on23 Jan 2012
Tagschange management, Techniques, subconscious, Retail Therapy, personification, Personality, merchandising, marketing, management, Sigmund Freud, Ernest Dichter, decisions, change, advertising
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In a previous post, I discussed the rebirth of Freud and the idea that most (if not all) of our decisions are... Read More
Relationship Building Technique #1: Open-ended Questions
When learning listening techniques, we often don’t learn their value in building relationships. As a result, we might be listening, but the... Read More
Strategic Complimenting (Pt 2): Six Expectations
Linda Hill and Kent Lineback write in their April 5, 2011 HBR Blog Network post, “Why Does Criticism Seem More Effective than... Read More
Problem Solving Technique: Alter Process
Posted on10 Nov 2011
TagsAram Donigian, Techniques, process management, process, problem solving, objective, negotiation, Jonathan Huges, Jeff Weiss, Harvard Business Review, group, document
Comments1
In the November 2010 issue of the Harvard Business Review Jeff Weiss, Aram Donigian, Jonathan Huges discuss in their article “Extreme Negotiations”... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
