Names and Our Unconscious Biases
Posted on29 Aug 2011
TagsNew York Times, Donna Ginther, emotions, feelings, Influence, intuition, Marianne Bertrand, Massachusetts Institute of Technology, names, connotations, peer review, race, Sendhil Mullainathan, subconscious, The Economist, University of Chicago, University of Kansas, advertising, branding
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Our names unconsciously influence people. We humorously smile at actors who change their names making them more appealing. Yet, some people relate... Read More
People Easily Make False Confessions
Posted on22 Aug 2011
Tagsconfession, conscious, free will, Innocence Project, interrogations, intuition, Jennifer Perillo, John Jay College of Criminal Justice, logic, Maastricht University, people, process, reason, Robert Horselenberg, Saul Kassin, subconscious, subjective, technology, The Economist, truth
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When we approach problems too logically and reasonably, we tend to place too much faith in the dominance of consciousness and to... Read More
Eloquence Trumps Honesty in Trust & Likeability Wars
Posted on15 Aug 2011
Tagspolitics, eloquence, free will, Harvard Business Review, honesty, Influence, intuition, like, Michael I. Norton, conscious, sales, subconscious, Todd Rogers, trust, truth, unawareness, understanding, 12 Most, advertising, approaches, cognition, cognitive bias
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Intuitive approaches often work because we don’t believe they do. Advertising is an excellent example: it influences us because we often believe... Read More
Two Aspects of Interpersonal Interactions: Tapping Their Power
Posted on04 Aug 2011
Tagsboss, cognition, communication, emotions, feelings, impression, intangibles, interpersonal, interpretation, intuition, logic, reason, relationships, subconscious, tangibles, Thoughts
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The two aspects of every interpersonal interaction are thoughts and feelings. You can change people’s views of your ideas by changing how... Read More
Information You Know Is Wrong Still Influences You
Posted on21 Jul 2011
Tagspsychology, rationale, subconscious, Talent, Thoughts, planting a seed, Daniel Kahneman, anchoring, Before You Make That Big Decision, cognition, Dan Lovallo, decisions, dice, gossip, Harvard Business Review, Influence, information, intuition, judges, Olivier Sibony, pigeonholing
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Previously, I listed some unconscious biases we have in decision-making. What I witness is that people just don’t believe that known wrong... Read More
Stock Gambling & Poker Investing: Lesson in Skill & Outcomes
Posted on11 Jul 2011
TagsThomas Miles, University of Chicago, uncertainty, The Economist, stock market, Steve Levitt, skills, poker, investing, intuition, gambling
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The May 21, 2011 edition of The Economist had two articles casting a cloud over the skill inherent in successful stock market... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
TagsHarvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell, feelings, approaches, comedians, customer service, customers, emotions, entertainment
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Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Osama bin Laden’s Death: Intuitive Problem-solving Lesson
Posted on05 May 2011
TagsAl-Qaida, technology, problem solving, PBS NewsHour, Osama bin Laden, military, logic, intuition, intelligence, humans, emotions, deviation, organizational culture, consistency
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After watching PBS NewsHour’s analysis, “What’s Next for U.S. Military in Fight Against Al-Qaida?” which aired on Monday, May 2, 2011, I... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
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Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
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Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
