Best Sun Tzu Quote: Pinnacle of Skill
Posted on18 Feb 2013
Tagsapproaches, change, change management, coaching, employees, fear, fun, ignorance, inertia, Influence, leadership, management, management by walking around, military, problem solving, resistance to change, training, uncertainty, warfare, Sun Tzu, The Art of War, Sun Tzu Top 7 Quotes Series
Comments0
Before his writings became a business management guide, I had read Sun Tzu’s The Art of War back in the early eighties.... Read More
Problem-solving Technique: Integrated Assumption
Even though writing down the problem can help us solve it, it’s also a form of defining the problem. Thus, we will... Read More
Placebo Management (Pt 2): Tapping Emotions
Posted on09 Jan 2012
Tagsapproaches, change, change management, effective, effectiveness, expectations, feelings, Harvard Medical School, information, initiatives, management, Michael Specter, objectivity, Performance, placebo, Placebo Management Series, Power of Nothing, relationships, Ted Kaptchuk, The New Yorker
Comments0
Previously I had indicated that placebo management could impact performance. I recently read Michael Specter’s article, “The Power of Nothing,” in the... Read More
Eloquence Trumps Honesty in Trust & Likeability Wars
Posted on15 Aug 2011
Tags12 Most, advertising, approaches, cognition, cognitive bias, conscious, eloquence, free will, Harvard Business Review, honesty, Influence, intuition, like, Michael I. Norton, politics, sales, subconscious, Todd Rogers, trust, truth, unawareness, understanding
Comments0
Intuitive approaches often work because we don’t believe they do. Advertising is an excellent example: it influences us because we often believe... Read More
Placebo Service: Creating Options
Posted on07 Jul 2011
Tagsapproaches, comedians, customer service, customers, emotions, entertainment, feelings, Harvard Business Review, Influence, intuition, Michael I. Norton, objective, options, people, problem solving, quality service, Ryan W. Buell
Comments6
Intuitive approaches, ones that influence people on an emotional, often unconscious level create additional options for almost any problem, especially if they... Read More
Follow Up! People Aren’t Light Switches 2.0
Posted on27 Jun 2011
Tagsapproaches, communication, executive, follow up, Harvard Business Review, informal organizational power, management, Paul Leonardi, senior manager, Tsedal Neeley
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My initial post addressed the importance of managers following up with employees. I suggested that managers who believe giving instructions only once... Read More
Problems With Asking “Do You Understand?”
Posted on10 Mar 2011
Tagsaction, approaches, assumptions, cognition, cognitive bias, emotions, employees, Influence, intuition, management, problem solving, reprimand, Techniques, training
Comments2
Long ago I sat in on the reprimand of an employee by a manager. The manager concluded his discussion by asking the... Read More
Change Management – Tactic #2: Strengthen Relationships
Posted on07 Mar 2011
Tagsapproaches, Atul Gawande, change, Change Management Tips Series, compliments, emotional intelligence, emotions, employees, executive, intuition, management, painting, Personality, relationships, remembering names, shaking hands, Thank You, The Hot Spotters, The New Yorker, using names
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Even though it spoke primarily to minimizing medical costs, the article, The Hot Spotters, by Atul Gawande in the January 24, 2011... Read More
Beauty as Power
Posted on08 Nov 2010
TagsA Beautiful Mind, action, approaches, Battle of Little Big Horn, beauty, Beauty as Power Series, blue heron, car, feminine, force, General George Custer, Influence, intangibles, intuition, magnet, patience, power, problem solving, superficial, trap
Comments2
Looking at beauty as power is important in understanding and appreciating intuitive approaches because it dramatically expands the influences and solutions we... Read More
Business Examples of Patience’s Merits
Posted on28 Oct 2010
Tagsaction, American, application, approaches, branding, business, client management software, computers, crisis, organizational culture, employees, example, Expat 21, experience, future, information technology, insight, investment, knowledge, management, management by walking around, marketing, patience, public relations, Rahm Emanuel, reorganization, rules, sales, strategy, tactics, teachable moment, training, urgency, warfare, workplace
Comments1
A question posted by Expat 21 asked for examples of patience in the workplace, especially those demonstrating a contrast between American and... Read More
