Unsung Heroes In The Workplace That Stats Don’t Capture
The digital age has exploding with data. In sports, new stats now capture play of unsung heroes whose efforts were blind to stats in the old days. What if this intense drive to quantify play in all its various forms came to workers? Who would be our unsung heroes in the workplace?
The Toughest Stats To Capture
Still, even with this advancement, stats related to a player’s impact on team chemistry are the toughest. Consider, Sue Bird, a professional basketball player. Put her on any team and they do well. Yes, she can score. However, the team does better if she doesn’t score the most points.
Take, Danny Green, another pro basketball player. He’s not outstanding in any stat except one, a new one. His team outscores the other team by the largest margin in the league when he’s on the court. No, he’s not close to being the team leader in any other category.
Qualities Of The Unsung Heroes In The Workplace
Are there unsung heroes in the workplace who do the same? Yes, there are. There are just no stats to capture them. Who are they?
- Have a skill or expertise that they readily and humbly share
- Develop internal networks that promote collaboration and innovation
- Represent the soul of the enterprise, its best qualities
- Readily welcome new employees and make them feel at home
- Bring people together after tough moments or conflicts
- Look out for the interests and well-being of others
- Enjoy developing others, especially newer and younger employees
- Go out of their way to encourage others after a setback
- Convey optimism in touch with reality
- Focus on the problem not the blame
Listing The Stats One Can’t Capture
Go to any company. It will keep many stats. Many it can peg to specific employees. Here’s a question to ask though:
What five to seven stats – regarding how someone contributes to the team – would we like to have but aren’t able to get?
The list should not only include stats that the firm could get if it had the technology. It should include those that are “impossible” to capture. Why? First, many people only think about quantifying what is quantifiable. Second, it focuses the mind on key intangibles.
Too many times stats form the boxes inside which people think. They only think about what’s countable. That makes it easy to lose unsung heroes and never know it. Yes, things start to go wrong for some “unknown” reason, but no one will ever really know why.