Influencing and Problem Solving for Leaders and Others Mike Lehr's Blog

Best Service or Best Price: Which Reigns Supreme?

Posted on04 Oct 2010

Comments0

In the article, “Are You Being Served?”, in the September 6, 2010 issue of The New Yorker, the author James Surowiecki cites a survey of...

Changing the Message without Changing the Message

Posted on30 Sep 2010

Tagsrelationships, positive, negative, miscommunication, message, interpretation, instructions, impression, feelings, emotions, communication, commercial, change

Comments5

How do we change the impact of a message without changing anything about the message? In other words, as seen in the diagram, we don’t...

What Consumer Psychology Teaches Us About Problem Solving

We often anticipate and rationalize people’s decisions using a cost-benefit analysis. This perspective frequently leads to erroneous conclusions and restricts problem-solving capabilities. Consumer buying habits...

Arbitrariness: The Cornerstone of Conditions

Posted on23 Sep 2010

Comments2

Arbitrariness & First, Second, Third Arbitrariness is vital to intuitive problem solving because it’s related to subjectivity which is related to personality and its emotional...

The Words “Feel” and “Think” as Tools

Posted on20 Sep 2010

Tagsproblem solving, cognition, decisions, emotions, empathy, feelings, heady, heartfelt, Influence, intuition, logic, believe, question, rationale, reason, sympathy, teach, Techniques, Thoughts, training, approaches, behavior

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Intuitive approaches require the identification of emotional drivers in influencing and problem solving. They generally work better than cognitive approaches because emotional drivers tend to...

The Success of Failure and the Failure of Success

Posted on16 Sep 2010

Comments7

How many times have we heard, “Nothing breeds success like success?” In a study of the orbital launch vehicle industry by Peter M. Madsen and...

Definitions, Connotations and Personality Assessment

Posted on13 Sep 2010

Comments1

Word choice and phrasing (phraseology) are simple ways we can assess personalities. As I’ve said in previous postings, everything we think, do and say reflects...

The Rise of Intuition

Posted on09 Sep 2010

Comments1

The other day a colleague forwarded this link to the BNET blog speaking to intuition. Embedded in it was a link to an article that...

5 Unconscious Tells of Lying By Bosses, Coworkers and Others

Posted on06 Sep 2010

TagsAnastasia Zakolyukina, belief, confidence, David Larcker, honesty, knowledge, lies, Stanford Graduate School of Business, The Economist, words, positivity

Comments2

Lies are very hard to catch even for experts. Part of this is because we overlook lying for many socially acceptable and justifiable reasons. Still,...

Business Profitability Paradox

Posted on02 Sep 2010

Tagstraining, time, profitability, problem solving, investment, expenditures, exercise, business, arbitrariness

Comments0

Here is a valuable problem-solving question: How can a business maximize its profit every single minute of the day and still go out of business?...

Follow Up! People Aren’t Light Switches

Posted on30 Aug 2010

Tagsapproaches, business, change, conscious, employees, enforce, follow up, habits, people, Talent, training, Light Switch-Follow Up Analogy

Comments3

Many times people know things, but their actions are different. Follow up is one of those things. For example, they know people are not light...

Challenging Assumptions Behind 1+1=2 As Case Study

Posted on26 Aug 2010

Tagsperspective, numbers, facts, expression, computers, binary, arithmetic, problem solving

Comments5

Challenging assumptions behind 1+1=2 makes for a great case study. For instance, we know that looking at the same thing from other viewpoints can change...

Managing complainers at work is about effect use of the talking cure.

Managing Complainers At Work By Taking A Positive View

Posted on23 Aug 2010

TagsPerformance, Josuf Breur, venting-wetsuit analogy, Top Gun, The New Yorker, talking cure, Talent, secretary, pressure, Personality, medical, law, Kenny Loggins, hospice, Sigmund Freud, emotions, Danger Zone, Atul Gawande, anxiety

Comments3

Employees complain. In most firms that makes them complainers. That makes problems for managers. The key though is managing complainers at work by taking a...

Simple Gestures And Their Oversized Power For Executives

Posted on19 Aug 2010

Tagsbank, executive, Influence, informal organizational power, interpersonal, management, relationship building techniques, power in personality

Comments0

Simple gestures enhance power for all. For executives though, they have oversized power. Executives though forget or discount this. It’s hard for many to see...

Passion For The Job And Creativity – 2 Case Studies

Posted on16 Aug 2010

Tagsaptitude, creativity, education, employees, experience, innovation, intelligence, International Center for Studies in Creativity, J. Michael Fox, motivation, passion, skills, Talent

Comments0

I had two opportunities to get feedback on the link between passion for the job and creativity. The director of a very successful organic farm...

Mike Lehr’s Blog

Best Service or Best Price: Which Reigns Supreme?

Changing the Message without Changing the Message

What Consumer Psychology Teaches Us About Problem Solving

Arbitrariness: The Cornerstone of Conditions

The Words “Feel” and “Think” as Tools

The Success of Failure and the Failure of Success

Definitions, Connotations and Personality Assessment

The Rise of Intuition

5 Unconscious Tells of Lying By Bosses, Coworkers and Others

Business Profitability Paradox

Follow Up! People Aren’t Light Switches

Challenging Assumptions Behind 1+1=2 As Case Study

Managing Complainers At Work By Taking A Positive View

Simple Gestures And Their Oversized Power For Executives

Passion For The Job And Creativity – 2 Case Studies

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